Good online reviews on Google and elsewhere are now a valuable commercial currency. They cement existing business relationships and attract new clients – whatever sector you are in. But bad reviews can cause reputational damage to your business and ultimately hit your bottom line. At Nath Solicitors, our specialist online defamation solicitors help clients manage their online reputation in two ways:
Business owners sometimes feel powerless to confront negative reviews on Google and other online forums. Particularly when initial appeals to a host or internet service provider are met with silence or general unresponsiveness. But there are clear rules. If a review contravenes the law in some way – for example, it is defamatory – or breaches guidelines of search engines and service providers we can deal with the appropriate authorities on your behalf to remove the offending material.
Google agree to remove reviews in a range of circumstances, including:
Even if you strongly disagree with a particular piece of online criticism, you may not be able to secure its removal. The content might not be defamatory or it may not come under Google’s criteria for removal listed above. In these circumstances the way you respond to the review is crucial.
We help you develop careful, tactful and structured approaches to negative reviewers. Most sites, for example, allow a right of reply. A thoughtful, measured response to a negative review can often effectively reassure other potential customers and take the sting out of any criticism. Alternatively, you could approach the reviewer and suggest a follow-up visit to your business or use of your services to see if you can improve his or her experience.
Every case is different. But in our experience aggressively insisting on the removal of objectionable content or threatening formal legal action often serves very little.
Contact our online defamation, libel & Slander lawyers in London
For advice on dealing with negative online reviews about your business please call our London office on 0203 670 5540 or contact us online.
"Shubha Nath is my go-to lawyer. She provided my department with commercial legal services for the best part of 10 years. She listens carefully to what the business requires, is clear in her explanation of complex legal agreements and frameworks and is incredibly fast at turning round documents. I was so impressed by her I've recommended her company Nath Solicitors to other businesses."Testimonial From Bernard McKeown
"Shubha, I'd just like to thank you for helping me to come to an amicable settlement with my former company co-directors so quickly and effectively. The advice and suggested approach certainly worked very well for me and I also felt a sense of safety and control being mentored through a very daunting process. You are brilliant at what you do and you helped me to cope with a very stressful situation. I would not hesitate to recommend you and Nath…Testimonial From Stephan Hepton
“I would like to thank and recommend Nath Solicitors and Shubha personally for all your professional advice and help. We have a variety of business interests from Medical and Dental to Analytics and Artificial Intelligence; I am extremely impressed how Shubha has been able to advise in all of these fields for a variety of unrelated projects. We have been particularly impressed with hard work, dedication, professional approach and personal touch. Dr Chetan.”Testimonial From Dr Chetan
I live in Saudi Arabia. Although thousands of kilometers separated us, I picked up the phone and talked to Shubha and I asked her to help me in what I believed was a fraud case. She answered gladly. She was smart, honest, and professional; she has been receiving my calls, letters and emails for more than one month did not seem to mind at what time I communicated with her and it was any time and she always responded quickly. Shubha…Dr Aldarwish ( International client)
We are pleased to note our satisfaction with the standard of service, offered to us by qualified and efficient team of Nath Solicitors. This is a Firm with high integrity and strong, traditional, values focusing on providing the utmost levels of customer satisfaction but don’t just take their word for it, take time to review their customer testimonials. Shubha Nath, who has been providing services to our company, has shown how passionate she is about her job and has delivered…MD of Security Company Dispute Resolution Testimonial
Client comment on company incorporation and advice on a shareholders agreement prepared by Shubha Nath. We felt well advised and Shubha protected our interests immaculately and we are truly very grateful to her for all her help in securing our interests. Director Food Company.Director of a Food Company